Our Services

B2B Pricing Model

From product- to customer-based price differentiation

Service Contracting

Competitive advantage through service bundeling

ValueScreen

Streamline your service portfolio and innovate

Rapid M.A.D.E© Check

Out-grown your existing management systems?

Customer Response System

Actionable, real time information instead of satisfaction surveys.

Customer Feedback Audit

How integrated and effective is your "outside-in" view?

The only purpose of a business is to create a customer!
P. Drucker

 

...and keep him/her!

 

Building Competencies for Customer Centric Organisations

Excellence in interaction with customers is not any more the privilege of premium brands but a necessity to succeed in any market positioning these days.

Market dynamics require organisations to be more responsive to change, which can only be achieved with strengthening core competencies of customer centricity.

We help you develop critical competencies for excellence in customer centricity and business management:

» Business Intelligence

Finding new opportunities, growing your existing customer base profitably or adapting your business model often requires not more, but more relevant information. We help you uncover it. More

» Excellence Management

Aligning organisational competencies with creation of value for customers and the company as well requires a culture of constant learning that is the core of operational excellence.  We guide you to be become more effective in it. More

» Service Differentiation

Transforming your services from costly add-on into competitive weapons, generating innovation for customers and cost savings for your company at the same time is the result of value innovation processes. This links the other two competencies into strategic orientation. More

 

If you intend to improve on any of these competence areas we are happy to make an appointment for a personal conversation. Contact