Our Services

Customer Response Systems

Mystery Shopping

Market Segmentation

Customer Feedback Audit

Feedback Integration into CRM

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CIM Customer Interaction Model

In the business world, the rearview mirror is always clearer than the windshield.
W.Buffett

 

Business Intelligence

Wiping away the distractions and sharpening your senses to watch for clues that guide you in the right direction is a prerequisite for effective short and long term decision making.

 

Generate fundamental insights, which competencies matter most to your current and future customer segments as well as to your organisation and get smart on how to be closer to your customers, employees and business environment!

 

» Feedback Mechanisms ("Pro-active listening!")

  • Feedback audits
  • Continuous Feedback Systems
  • Process Integration and -efficiency

 

» CRM Utilisation ("Maximizing customer base potential!")

  • CRM Audits
  • Loyalty Programs
  • Customer Life-time Value (CLTV)

 

» Market Intelligence ("Anticipating Change")

  • Strategic Positioning
  • Channel Radar
  • Trends and Market Forces