Here you find a summary of all CEMCo documents for your reference. They are intended for personal use and download/ distribution only. Please refer for conditions of use under imprint


Value screen

Streamline your service portfolio without hurting your success factors and make room for service innovation.


ReAct: Customer Response Management

Engaging the organisation´s most relevant customers into its improvement processes for faster and more successful innovation


Rapid M.A.D.E. Check

Quick diagnosis of the effectiveness of management practices in respect to market sensing, excellence management or innovation.


Customer Excellence Management

Building Competencies for Customer Centric Organisation


Customer Feedback Audit

How integrated, efficient and effective is the management of the"out-side-in" view in your organisation?