While proliferation of service offerings from various industries force more companies to join the club, high cost and questionable benefits lead to cut-back or over-pricing of services.

To avoid unpleasent surprises looking at services with a clear business perspective for both, operations and strategy, is indispensible. We can help you in streamlining the operations as well as utilizing your potential for profitable growth.

» Service Quality ("Do what you say!")

• Process Re-Engineering
• Customer Response Systems
• Quality Management

» Service Strategy ("Say what you do!")

• Service Portfolio
• Pricing Policy
• Marketing & Communication

» Value Innovation ("Do what no-one else dares to do!")

• Business Model Redesign
• Channel Evaluation & Selection
• Controlling & Management