More performance at lower cost with process management

 

Repair: Faster is Cheaper

Problem:

  • Long down-times for customers in case of repair
  • Repair cost considered too high in relation to purchase price
  • Low productivity and morale in repair operations

Approach:

  • Analysis of repair processes for speed and cost
  • Identification of non-value/ value destruction ("muda")
  • Redesign of processes for minimal turnaround time

Solution:

  • Introduction of turnaround time as primary process indicator
  • Establishment of "Best Practices" platform for internal learning
  • Alignment of compensation system with turnaround targets

 

Results:

Customer equipment downtime cut in half

Increase of repair productivity by 50%

Significant increase in customer satisfaction