More performance at lower cost with process management


Repair: Faster is Cheaper


  • Long down-times for customers in case of repair
  • Repair cost considered too high in relation to purchase price
  • Low productivity and morale in repair operations


  • Analysis of repair processes for speed and cost
  • Identification of non-value/ value destruction ("muda")
  • Redesign of processes for minimal turnaround time


  • Introduction of turnaround time as primary process indicator
  • Establishment of "Best Practices" platform for internal learning
  • Alignment of compensation system with turnaround targets



Customer equipment downtime cut in half

Increase of repair productivity by 50%

Significant increase in customer satisfaction