Fred Reichheld:
"The Ultimate Question"

Sean Meehan:
"Simply Better"

W. Kim, R. Mauborgne:
"Blue Ocean Strategy"

John P. Kotter:
"Leading Change"

Jim Collins:
"Good to Great"




We make a living by what we get,
we make a life by what we give.


Give and Take

This section of the website is designed for interactive exchange. We will index your contributions and wisdom to make it useful for others.

Therefore we invite you to share your experiences, successes, failures and learnings on your road to more customer orientation and visit us to get new ideas from other entries.

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Of course you can contact us with any questions you might have and we will respond to it as soon as possible.


Obviously we like any feedback, critique and suggestions you may have to improve the value of this site to you and others.